Last updated August 28, 2023

At Care GenomiX, our priority is to provide you with exceptional services and products that contribute to your health and wellness journey. Please take a moment to read our comprehensive Return & Refund Policy to understand how we handle returns, refunds, and inquiries.

Refunds and Returns

Due to the nature of our services as a specialized consultancy in the field of personalized medicine, all sales are considered final. This includes the purchase of genetic testing kits and all consultation services. Once an order is placed and payment is processed, we are unable to offer refunds or accept returns for any of our products or services.

Damaged or Defective Kits

In the unlikely event that you receive a genetic testing kit that is damaged, defective, or incomplete, we apologize for any inconvenience. Our customer support team is here to assist you. Please contact us immediately upon receiving the kit, and we will promptly address the issue.

How to Contact Us

If you have any questions or concerns, or require assistance with a damaged or defective kit, our dedicated customer support team is here to help. Please reach out to us via email at


This Return & Refund Policy outlines the general guidelines for returns, refunds, and inquiries related to Care GenomiX products and services. Please note that the policy may be subject to change without prior notice. For more detailed information, or if you have specific questions about a return or refund, we encourage you to contact our customer support team directly.